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Talk to us: hello@mathsconcierge.co.uk · 07918 312 677 · Monday–Saturday, 9am–5pm
The terms that govern use of our website, products and services.
These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.
By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.
By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.
4.1 All the rights are reserved
Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).
4.2 Product licence and permitted use
All products purchased from Maths Concierge, including digital papers, mock materials, resources, solutions, walkthroughs and membership content, are supplied under a strict, non-transferable licence to the individual purchaser or enrolled student named on the order. The purchase of a product does not transfer copyright, ownership or any other intellectual property rights.
Products are provided for the purchaser’s or enrolled student’s personal, non-commercial use only. You must not copy, share, forward, upload, publish, resell, sublicense, redistribute, adapt for commercial use, or make products available to any other person or organisation without our prior written permission. No commercial use is permitted, including use in tutoring, teaching, business, paid group sessions or other revenue-generating activity, unless Maths Concierge has granted a separate written licence.
Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
Unfortunately, we are unable to offer refunds on any live product that has been purchased, subject to the specific mock exam and group class provisions in sections 7.3 and 7.4.
Electronic downloads are non-refundable once they have been accessed or downloaded. By purchasing an electronic download, you acknowledge that digital delivery may begin immediately and that the product cannot be returned once access has been provided.
To exercise any applicable right of withdrawal, you must inform us of your decision by an unequivocal statement. Our contact details can be found on our contact page. These provisions do not affect any statutory rights that cannot legally be excluded.
Where a withdrawal right applies and has been validly exercised, we will reimburse eligible payments received from you without undue delay and using the same means of payment used for the initial transaction, unless otherwise agreed.
We may withhold reimbursement where permitted by law until any goods have been returned or you have supplied evidence of return. You will bear any direct cost of returning goods where applicable.
The mock exam booking rules below apply specifically to mock exams and take precedence over the general live-product wording in sections 7.1 and 7.2.
Individual mock bookings: You may request a date change with at least 7 days’ notice, subject to availability. Each date change carries a £15 amendment fee. You may cancel with at least 7 days’ notice, subject to a £25 cancellation charge, and any refund will be processed to the original payment card. Within 7 days of the scheduled mock, an individual mock booking cannot be changed, transferred or refunded. No-shows are non-refundable.
Discounted mock bundles: Bundles may be cancelled with at least 14 days’ notice before the next scheduled unused mock. If one or more mocks have already been completed, those mocks will be charged at the standard individual mock rate; the £25 cancellation charge will then be deducted and any remaining balance refunded to the original payment card. Cancellations made with fewer than 14 days’ notice are non-refundable. Unused sessions cannot be transferred or substituted.
Example: If a five-mock bundle costs £210 and one mock has already been completed, the refund is calculated as: £210 minus the standard individual rate for one completed mock minus the £25 cancellation charge.
Platinum Membership: While an active Platinum Membership is in place, the member receives one complimentary date change for each eligible individual mock booking, subject to at least 7 days’ notice and availability. The usual £15 amendment fee is waived. This benefit does not apply to discounted bundles and does not waive cancellation charges.
These provisions are subject to applicable statutory rights and any cancellation or material change made by Maths Concierge.
The group class booking rules below take precedence over the general live-product wording in sections 7.1 and 7.2.
Your place in a group class is confirmed once payment has been received. If you cancel your booking, we may retain an amount reflecting our reasonable net loss from the cancellation, taking account of any costs saved or your place being filled by another student. Any remaining balance will be refunded. If we cancel a class, we will refund the fees for that class. This does not affect your statutory rights.
Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:
Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.
The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.
Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.
To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.
We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.
We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.
Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of United Kingdom.
You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.
Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.
Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.
You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.
Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.
These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and Maths Concierge in relation to your use of this website.
We may update these Terms and Conditions from time to time. The date provided at the beginning of these Terms and Conditions is the latest revision date. We will give you a written notice of any changes or updates, and the revised Terms and Conditions will become effective from the date that we give you such a notice. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions. To request a prior version of these Terms and conditions, please contact us.
These Terms and Conditions shall be governed by the laws of United Kingdom. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of United Kingdom. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.
This website is owned and operated by Maths Concierge.
You may contact us regarding these Terms and Conditions by telephone, on the contact number published on our website.
You can also download our Terms and Conditions as a PDF.
