FAQs.

Our CSSE Mock Exams are held at:

West Leigh Junior School, Leigh-on-Sea, SS9 2JB

Our FSCE Mock Exams are held at:

Springfield Community Centre, Chelmsford, CM1 6GX

Approx 0845 — Registration

0900 — Test (English — Comprehension and Continuous Writing)

1010 — End of English

1015 — Start of break

1035 — End of break

1035 — Test (Maths)

1145 — End of Maths

1150 — Collection

These times are subject to change depending on multiple factors, but based on past cohorts this is a reliable approximation.

When you purchase a mock exam from Maths Concierge, not only are we determined to ensure that you receive an incredible service, but you will receive as a minimum the following:

CSSE

• Marked and scanned copies of both the Maths and English papers, including Continuous Writing.
• Raw score and percentage for both Maths and English.
• Your child’s rank in Maths, English and the entire cohort.
• Standardised score.
• RAG trackers identifying topic-by-topic question analysis.
• An answer sheet with solutions for all questions.
• Access to video solutions.

CSSE Mock+ students and Maths Concierge Platinum members will receive:

• Rapid marked feedback, usually within 2 working days.
• Enhanced data metrics.
• A free Maths shadow paper.
• Continuous Writing professionally assessed by a current CSSE examiner.

FSCE

• Marked copy of the answer sheet.
• Cohort ranking and review of Creative Writing.

We genuinely believe our Mock Exams are not only incredible value but offer so much more as standard compared to other providers.

Mock+: all results and data, including papers, will be sent electronically with rapid turnaround, usually within 2 working days. We do not post results. Please contact hello@mathsconcierge.co.uk if you have not received your results within 2 working days. Please allow until midnight on that day for our email servers to process all content.

We would appreciate it if customers did not chase results before the end of these timeframes, as this has the potential to delay the process.

Non Mock+: all results and data, including papers, will be sent electronically within one week. The latest time that all parents received results in 2025 was within 96 hours.

We do not post results. Please contact hello@mathsconcierge.co.uk if you have not received your results within one week.

The timescale for video solutions and the release of the Shadow Paper will be communicated along with your results. Usually, videos are available after a further 24–48 hours and the Shadow Paper within a further 72 hours.

Individual mock bookings: You may request a date change with at least 7 days’ notice, subject to availability. Each date change carries a £15 amendment fee. You may cancel with at least 7 days’ notice, subject to a £25 cancellation charge, and any refund will be processed to the original payment card.

Discounted mock bundles: Bundles may be cancelled with at least 14 days’ notice before the next scheduled unused mock. If one or more mocks have already been completed, those mocks will be charged at the standard individual mock rate; the £25 cancellation charge will then be deducted and any remaining balance refunded to the original payment card. Cancellations made with fewer than 14 days’ notice are non-refundable, and unused sessions cannot be transferred or substituted.

Platinum Membership: While an active Platinum Membership is in place, the member receives one complimentary date change for each eligible individual mock booking, subject to at least 7 days’ notice and availability. The usual £15 amendment fee is waived. This benefit does not apply to discounted bundles and does not waive cancellation charges.

Within 7 days / no-show: Individual mock bookings cannot be changed, transferred or refunded within 7 days of the scheduled mock. No-shows are non-refundable. These provisions are subject to applicable statutory rights.

Your child should bring only the minimum necessary equipment: pen or pencil, ruler and rubber in a clear plastic bag or pencil case. They should also bring a drink, preferably water, and a small snack. FSCE exams do not allow a watch or clock.

Please allow hello@mathsconcierge.co.uk to your safe sender list. Receipts are automatically created during the sale process and act as confirmation. Exam information is sent between 24 and 96 hours before the mock to share key information.

Our 11+ mock exams typically run from 9:00am to 11:30am or 12:00pm, depending on the exam. All information is available on the specific mock page and is emailed a week before the exam.

At Maths Concierge, we believe we do things differently (and hopefully better).

Every mock exam is different: every month, every year and every sitting.

We do not just copy previous papers. We predict and we innovate.

Maths Concierge has a reputation for having challenging mocks, especially in the Maths section.

Firstly, this is nothing to worry about because scores are always standardised.

Secondly, we predict the styles and difficulty of upcoming papers with strong accuracy, meaning students are regularly exposed to the type of knowledge and concepts they need to be successful in the real exam.

When students only practise past papers, they are not learning at sufficient depth to ensure success. They need regular, challenging and abstract ways of presenting concepts to deepen their understanding.

We will usually mirror any arrangements confirmed by the CSSE administration, so your child receives the same support in a mock exam that they would receive in the 11+ exam itself.

A shadow paper is an identical copy of a Maths paper where the numbers, and sometimes the contexts, have been changed. It is useful extra practice to consolidate knowledge and improve exam skills.

Children are preassigned to a test area before a mock exam, just as they will be for the actual CSSE event.

No. Your child will be registered by a member of the Maths Concierge team and directed to their designated seat. This replicates the real CSSE exam-day experience.

Test centres do not have facilities for parents to wait during mock exams. CSSE exams are held in Leigh-on-Sea, where we can direct you to local places. FSCE exams are held in Springfield, around a 20-minute walk from the city centre, with coffee and food places nearby.

Mock+ is an optional extra that can be added to a purchase of mock exams to enhance its experience, content and impact.

Please see below for the current costings and what is included.

Mocks in 2027:
£15 per mock
£10 per mock if added to bundles

Benefits: Rapid marked feedback, usually within 2 working days, enhanced data metrics, a free Maths shadow paper and Continuous Writing elements professionally assessed. The Shadow Paper will be available around 72 hours after results.

Maths Concierge Platinum members benefit from free access to Mock+ as part of their membership.

The papers can be downloaded through your dashboard immediately after purchasing, so you can print and use them straight away, or downloaded from your emailed order link. Unfortunately, we are not able to send physical copies.

All of our currently available products are visible through our online shop.

Once you have made an order, you can access it immediately via our service provider, WooCommerce, or the confirmation order information sent to you by email. Please ensure that emails from the mathsconcierge.co.uk domain are allowed, or check your junk email for misdirected mail.

Members can choose to have any papers placed into their personalised portal.

Download links can expire when we release new versions of products. Your download links will remain valid for two years after purchase. If you need them regenerated because you are unable to access your products, please email hello@mathsconcierge.co.uk.

We guarantee that any product purchased will not become cheaper throughout the academic year. As a result, our best prices are always shown.

Platinum members receive 15% off everything except bundles, subject to the current membership terms. Yearly members also receive a separate discount code for 60% off an Introductory Mock. Gold membership does not include a discount.

All product confirmations are automatically dispatched to your email when you book the product or service. Please check your junk mail, as some mail providers automatically sift out emails.

This acts as both your receipt and confirmation of booking.

The Login button is for students on our VIP Membership programme.

Further details for mock exams will be sent approximately one week before the exam date.

Mock exam
A mock exam is a formal exam sitting completed in person under timed, exam-style conditions. It is designed to replicate the structure, pace and pressure of the real assessment as closely as possible. For CSSE, this includes Maths and English, including Continuous Writing. For FSCE, this includes the relevant papers such as Adventure, Beacon, Compass and Discovery. Papers are assessed in the manner most appropriate to the exam board, so parents and students gain meaningful feedback on current performance.

Workshop
A workshop is an in-person classroom session that is more interactive than a mock. It combines direct teacher instruction with independent tasks, paired work and guided group activities. Workshops follow a structured, copyrighted printed workbook and are designed to build understanding, strengthen technique and give students the opportunity to apply what they are learning in a supported setting.

Masterclass
A masterclass is typically delivered online and is more intensive, focused and lecture-led in style. It is designed to tackle key concepts, high-value skills and exam-relevant techniques in a clear and efficient way. Masterclasses often include expert explanation, worked examples and targeted question practice, making them particularly useful for students who need strong strategic guidance on how to approach the exam.

Group Class
A group class is an online lesson for a small group of students, usually fewer than 10, following a structured curriculum over time. These classes combine explicit teacher instruction with student participation and activities, allowing children to develop their knowledge steadily and consistently. Group classes are ideal for those who benefit from weekly guidance, routine and ongoing syllabus coverage.

Our membership has been curated to support parents and students through the CSSE 11+ journey. Membership is available as Gold and Platinum; the current plans and their features are shown on the membership section.

Our membership brings weekly papers together with digital practice, progress tracking and optional expert support for the CSSE 11+ journey.

We create challenging, varied papers with topic depth and reasoning in mind, so students practise applying skills to unfamiliar material rather than only repeating past questions.

All students receive designed practice papers on the same day every week. Papers are approximately 30 marks, and Maths papers include question-by-question video worked solutions.

Our portal also includes PromptLab for Continuous Writing, Daily Practice with trackable progress and MC TopicWise Maths Arcade, which currently covers 155 maths strands across its catalogue. Questions are generated fresh, so the same strand can be practised many times. Platinum members also receive one complimentary date change for each eligible individual mock booking while their membership is active, subject to at least 7 days’ notice and availability; the usual £15 amendment fee is waived. This benefit does not apply to discounted bundles or waive cancellation charges. Some features are tier dependent; current plans and pricing are shown in the membership section.

You can cancel your membership at any time by messaging through your portal or emailing hello@mathsconcierge.co.uk.

The answer is completely up to you.

Each week, you will receive either one or two Maths and English papers of approximately 30 marks, depending on your plan. There are over 500 questions across the Maths papers so far, and the number grows every week.

Alongside the papers, the TopicWise Maths Arcade offers over 400,000 question variations across 155 strands, and Daily Practice offers over 50,000 Maths question variations and about 1,100 English questions.

The papers have been created with topic depth and reasoning in mind. Each Maths paper aims to assess at least four of the following strands:

• Numeracy
• Numerical reasoning
• Algebra
• Algebraic reasoning
• Shape
• Space
• Data
• Ratio

Each English paper aims to assess at least four of the following strands:

• Recall
• Inference
• Literary devices
• Opinion and justification
• Language and vocabulary
• Author’s purpose
• Imagery and setting
• Emotive response

Over the course of a year, students would have all of the requisite skills necessary to be successful in the CSSE 11+, both in and out of catchment.

All tutoring sessions require at least 24 hours’ notice for cancellations or rescheduling. With less notice, the full session fee is payable. Where more than one cancellation occurs in a term, we reserve the right to reassign the regular time slot.

We attempt to record Masterclass sessions so students who cannot attend can still benefit. Unfortunately, bookings cannot be transferred for non-attendance.

Your place in a group class is confirmed once payment has been received. If you cancel your booking, we may retain an amount reflecting our reasonable net loss from the cancellation, taking account of any costs saved or your place being filled by another student. Any remaining balance will be refunded. If we cancel a class, we will refund the fees for that class. This does not affect your statutory rights.

Start date: confirmed on enrolment.

Duration: Academic Year 2026/2027 (term time only).

Location: Online (or as otherwise agreed).

A full week-by-week schedule will be shared prior to the class start date. The schedule is subject to change based on tutor professional judgement and class needs.

All payments are due in advance by the deadlines stated. Your £50 deposit will be deducted from the first invoice issued.

Option A: Termly payment

• Term 1: 15 sessions × £25 = £375 (due by the deadline stated on your invoice).
• Term 2: 11 sessions × £25 = £275 (due by 1 January 2027).
• Term 3: 13 sessions × £25 = £325 (due by 12 April 2027).

Option B: Yearly payment

• Full year: 39 sessions × £20 = £780 (due by the deadline stated on your invoice).

Option C: Yearly payment with VIP Platinum Membership

• Group Class: 39 sessions × £12.50 = £487.50
• VIP Membership: £600 (12 months at £60/month, 2 months free).
• Total: £1087.50 (due by the deadline stated on your invoice).

The VIP Platinum offer is available on one Group Class only. Additional classes are offered the standard 15% discount if paid termly or yearly.

• Fees for classes delivered but missed are non-refundable, subject to your statutory rights.
• Payment must be made by the specified deadlines. Failure to do so will incur standard late payment charges.
• Continued non-attendance without communication may result in your child’s place being reallocated to another student.
• The £50 deposit is subject to the cancellation and refund policy above.
• Maths Concierge reserves the right to make minor adjustments to the timetable or curriculum delivery method based on group needs and tutor availability.
• All resources and group sessions are the intellectual property of Maths Concierge and may not be shared externally without permission.
• VIP Membership content (mini papers, solutions, walkthroughs and so on) is licensed to the enrolled student only and must not be redistributed.

By confirming your payment option and continuing with your enrolment, you confirm that you have read and agree to these terms and conditions.

Source wording marked as correct as of September 2026;

Unfortunately, due to the type of product, we are unable to offer refunds for downloadable products. Our products are digital and cannot be returned and refunded once they have been accessed, as there is no way to return them.

Individual mock bookings: You may cancel with at least 7 days’ notice, subject to a £25 cancellation charge. Refunds are processed to the original payment card. Date changes also require at least 7 days’ notice, are subject to availability and carry a £15 amendment fee.

Discounted mock bundles: A bundle may be cancelled with at least 14 days’ notice before the next scheduled unused mock. Completed mocks are recalculated at the standard individual mock rate, the £25 cancellation charge is deducted, and any remaining balance is refunded to the original payment card. For example, if a five-mock bundle costs £210 and one mock has already been completed, the refund is calculated as: £210 minus the standard individual rate for one completed mock minus the £25 cancellation charge.

Cancellations made with fewer than 14 days’ notice are non-refundable. Unused bundle sessions cannot be transferred or substituted. Platinum’s complimentary date-change benefit applies only to eligible individual mock bookings while Platinum Membership is active; it does not apply to bundles or waive cancellation charges.

Within 7 days / no-show: Individual mock bookings cannot be changed, transferred or refunded within 7 days of the scheduled mock. No-shows are non-refundable. These provisions are subject to applicable statutory rights and any cancellation or material change made by Maths Concierge.

By paying the deposit and selecting a payment option, you agree to the terms and conditions outlined on our website.